It takes about 10 to 20 minutes to convert a recorded file to voice within 3 minutes and reflect it in the summary-reason-statistics. Depending on the length of the file, it can take a little longer and more time if multiple files are uploaded.
The file conversion continues even if you go to a different page during the conversion.

If you have uploaded multiple files, you can go to a different page, do something else, and then log back on later to see the summary analysis complete.

We automatically save response data based on the answers given by the counselor. You can use the data built in this way as your chatbot or phone auto-response data.

You can use the answer data generated through API integration, and if you request the function through the sales team, it will be processed after consultation with the technical team.

As soon as the summary analysis of the recording file is completed, the analysis is recorded in real time and statistical graphs are generated every 3 hours a day.
Updates the statistical graphs on a daily basis, on a yearly basis, for the last seven days.

When first building a service, classify and register the service category of the institution (company, organization) in advance. (ex. Transportation, Construction, Welfare, Taxation, etc.) If you register a category that suits your organization, it is automatically classified into categories every time a civil complaint file is uploaded and recorded as statistics for that section.

If you would like to add a category, you can update it by requesting it from the sales or customer support team.

You can directly edit the content of automatically generated answers.
It can be modified to correct text conversion errors in the voice recognition engine and to supplement the answer content.
If you no longer need to keep your answers due to changes in internal service regulations, etc., you can delete them.

Additionally, if you want to add new content to the answer knowledge base, you can also enter the content directly.